📞 012 000 4601 ✉ info@voiceflow.co.za 📍 Edenvale, Johannesburg Mon–Fri 08:00–17:00
Unified Communications Specialists · Gauteng

Your Voice.
Amplified.

Enterprise-grade VoIP, PBX, contact centre and unified communications solutions for businesses across Gauteng and South Africa. Built for local networks, priced in Rand.

Get a Free Quote Our Services
500+Installations
24/7Support
15+Years Exp.
60%Cost Saving
VoIP & SIP
3CX · Asterisk
PBX Systems
FreeSWITCH · Yealink
Contact Centre
Vicidial · Hosted
Unified Comms
Teams · Zoom
500+Installations
15+Years Experience
24/7Support Available
99.9%Uptime SLA
60%Avg. Cost Saving
What We Do

Complete Communications
Solutions

From hosted PBX to enterprise contact centres — we design, install and support the voice infrastructure that keeps your business connected.

Hosted VoIP

Cloud-based VoIP with enterprise features and crystal-clear call quality. Reduce call costs by up to 60% versus traditional PSTN lines.

  • Cloud PBX with auto-attendant
  • Mobile & desktop softphone apps
  • Call recording & analytics
  • 99.9% uptime SLA
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SIP Trunking

Replace legacy ISDN lines with flexible, cost-effective SIP trunks. Fully ICASA-compliant with local Telkom SIP integration.

  • Direct number portability
  • Burst capacity scaling
  • Redundant carrier routes
  • Rand-denominated pricing
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Call Analytics

Real-time dashboards and call reporting that give you full visibility into every call, agent performance and call centre metrics.

  • Live wallboard displays
  • Historical call reports
  • Agent performance scoring
  • Custom KPI alerts
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3CX Phone System

3CX deployment and support — on-premise, cloud or hybrid. Includes softphones, video conferencing, mobile apps and CRM integration.

  • On-premise & cloud deployments
  • Windows & Linux based
  • iOS & Android mobile apps
  • Web client & video meetings
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Asterisk & FreeSWITCH

Open-source PBX deployments using Asterisk and FreeSWITCH. Full customisation, no per-seat licensing, ideal for contact centres and enterprises.

  • Custom IVR design & development
  • No per-seat licence costs
  • Full API access & scripting
  • High-availability clustering
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Hosted PBX

Fully managed cloud PBX — no on-site hardware, no maintenance overhead. We run it, you benefit. Ideal for multi-site and remote-first businesses.

  • Zero on-site hardware
  • Multi-site single dial plan
  • Disaster recovery built-in
  • Monthly billing, no Capex
Learn more

Vicidial Contact Centre

Full Vicidial / Astguiclient deployments for inbound, outbound and blended contact centres. Scalable from 5 to 500+ agents.

  • Inbound, outbound & blended
  • Predictive & progressive dialling
  • Real-time supervisor dashboards
  • Call recording on every call
Learn more

Hosted Contact Centre

Cloud-hosted contact centre with CRM integration, screen pop, automatic call logging and real-time reporting. No hardware, rapid setup.

  • Agent web browser interface
  • CRM screen pop & click-to-dial
  • IVR & queue management
  • Full compliance recording
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IVR & Auto-Attendant

Professional IVR systems and auto-attendants that route callers intelligently, reduce hold times and improve first-call resolution.

  • Multi-level IVR menus
  • Text-to-speech prompts
  • Skills-based routing
  • After-hours handling
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Video Conferencing

Enterprise video conferencing solutions including Microsoft Teams Rooms, Yealink room systems and Zoom integration. Crystal-clear video for any room size.

  • Microsoft Teams Rooms setup
  • Yealink video endpoints
  • Zoom & WebEx integration
  • Room booking systems
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Microsoft Teams Voice

Direct Routing and Operator Connect to bring full PSTN calling into Microsoft Teams. Make and receive calls from within Teams without a separate desk phone.

  • Teams Direct Routing
  • Operator Connect setup
  • Number porting to Teams
  • Teams-certified hardware supply
Learn more

Mobile & Softphone

Extend your office phone system to any device, anywhere. Fully featured softphone apps for iOS, Android, Windows and Mac.

  • iOS & Android apps
  • Windows & Mac softphones
  • Extension mobility
  • Presence & instant messaging
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Zendesk & Freshdesk

Full CTI integration with Zendesk and Freshdesk — screen pop, click-to-dial, automatic ticket creation on every call, and call recordings in the ticket.

  • Automatic screen pop on inbound
  • Click-to-dial from any record
  • Auto-create tickets on missed calls
  • Call recording attached to tickets
Learn more

Salesforce & HubSpot

Deep Salesforce and HubSpot voice integration — log all call activity automatically, trigger workflows from call outcomes and track communications alongside your deals.

  • Automatic call logging
  • Deal & contact screen pop
  • Workflow triggers on call events
  • Synced call recordings
Learn more

Custom API Integration

If your CRM or business system isn't listed, we build it. Our team develops custom CTI and API integrations for any platform using REST, WebSockets and webhooks.

  • REST & GraphQL API connectors
  • Webhook-based event triggers
  • Custom call scripts & pop-ups
  • Ongoing maintenance & support
Learn more
Technology Partners

Trusted Technology Partners

We work with the world's leading voice and communications technology vendors to deliver solutions that are proven, supported and built to last.

Yealink
3CX
Asterisk
FreeSWITCH
Vicidial
Microsoft Teams
Grandstream
Sangoma
OpenSIPS
Kamailio
Snom
Fanvil
Yealink
3CX
Asterisk
FreeSWITCH
Vicidial
Microsoft Teams
Grandstream
Sangoma
OpenSIPS
Kamailio
Snom
Fanvil
IP Phones & Hardware
Yealink
IP phones, video conferencing & DECT systems
Grandstream
IP phones, ATA adapters & video endpoints
Snom
Enterprise IP phones for open SIP environments
Fanvil
Cost-effective IP phones and intercom devices
PBX & Switching Platforms
3CX
Windows & Linux PBX with built-in video & chat
Asterisk
The world's most deployed open-source PBX
FreeSWITCH
High-performance soft switch for contact centres
Sangoma
PBXact & FreePBX commercial distributions
Contact Centre & Dialler
Vicidial
Open-source inbound/outbound contact centre
Kamailio
High-performance SIP server & proxy
OpenSIPS
Carrier-grade SIP proxy & load balancer
Microsoft Teams
Direct Routing & Operator Connect voice
Why Voiceflow

Built for South African Business

We understand the local telecoms landscape — from Telkom SIP to local ISP peering. Every solution is optimised for South African networks, regulations and business realities.

Gauteng-Based Support Team

Our engineers are based in Edenvale, Johannesburg. We offer rapid on-site response across Gauteng and support nationwide via remote tools.

ICASA-Compliant Services

All our voice services are fully ICASA-compliant. We handle the regulatory side so you don't have to, ensuring your business communicates legally and safely.

Loadshedding-Resilient

Designed for South African realities. Our hosted solutions continue working during load shedding. We also specify UPS-backed on-premise equipment.

Rand-Denominated Pricing

No forex exposure. All our services and subscriptions are priced in South African Rand, with no hidden currency conversion fees or exchange rate surprises.

On-Site Installation & Training

We don't just ship you a box. Our engineers install, configure, test and train your team — ensuring your system works exactly as expected from day one.

24/7 Monitoring & Support

Your phones don't work 9-to-5 and neither do we. All hosted services are monitored around the clock with after-hours emergency support for critical issues.

Integrations

Works With Your CRM

Connect your phone system to the tools your team already uses. We integrate with all major CRM and helpdesk platforms.

Zendesk
Salesforce
HubSpot
Freshdesk
Zoho CRM
Microsoft Dynamics
Pipedrive
SugarCRM
ServiceNow
Monday.com

Ready to Transform Your Communications?

Talk to a Voiceflow specialist — free consultation, no obligation.

Request a Free Quote 📞 012 000 4601